FAQ

 - DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER ON THIS WEBSITE? 


Registration is not required and you can explore and shop the site without registering. 

However, creating an account gives you access to these special benefits: 

*Create a Wish List 

*Save your address and paymen details for quicker shopping next time 

*Save your address and payment details for quicker shopping next time 

*You can also choose to receive Rose Powder newsletters informing you of Rose Powder news and Events, as well as special promotions and private sales. 

- WHAT PAYMENT METHODS DOES  ROSE POWDER’S ONLINE STORE ACCEPT? 

We accept payments via PayPal, credit and debit card including Mastercard, Visa and American Express.

- WHERE DO YOU DELIVER TO? 

Our UK delivery service includes England, Scotland, Northern Ireland and Wales, including the Isle of Wight and the Highlands and Islands of Scotland.

We delivery separately to the Channel Islands, the Isle of Man and Ireland.

We also deliver worldwide and currently offer an International Delivery Service, which includes:

Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Falkland Islands, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Latvia, Liechtenstein, Luxembourg, Macedonia, Malaysia, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Africa, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United States.

- CAN I CHANGE OR CANCEL MY ORDER 

Yes, you can do so for any reason by contacting us within 24 hours of placing your order. Once the order has been shipped, it cannot be changed or cancelled. 

- HOW LONG DOES IT TAKE TO PROCESS MY RETURN? 

We aim to process your return and refund for you as quickly as possible, but it may take up to 14 days for your refund to be processed after you have returned your item(s) to our warehouse. If you have not been refunded after 14 days of returning the item, please contact us with the proof of postage information on your Post Office receipt and we will look into this for you.

- WHAT DO I DO IF I HAVE RECEIVED AN INCORRECT ITEM? 

In the unlikely event that you receive a wrong item, please return it and we will refund accordingly. 


- WHAT SIZE RANGE DO YOU OFFER? 

Most of the items in our current collection are available in sizes:

BRAS: 30-32 A-D

BRIEFS, THONGS, STRINGS:  small (UK 8/US 4) to large (UK 14-16/US 10-12). Please see our size guide. 

BODY: S-L

BRALETTES: S-L


If you fall outside of our standard sizing, are between sizes, please contact us at care@rosepowder.co.uk to discuss options. 

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